Frequently Asked Questions
Frequently Asked Questions
Q: DO YOU CARRY CATALOGS?
A: Our web site is our catalog at the present time. We carry products from numerous manufacturers and suppliers. We add new products to the web site on a daily basis. However, if you are looking for something in particular, we'll be happy to assist you with your search. Please call us toll free at 1-877-266-7699 and a customer service representative will be happy to assist you.
Q: DO YOU CHARGE TAXES?
A: We charge a state sales tax of 7.00% for Georgia residents only. All other orders are not subject to sales tax.
Q: DO YOU SHARE CUSTOMERS’ INFORMATION?
A: It is the company policy not to share or sell customer information with any Third Party. Bonro Medical Inc. reserves the right to use customer information for the promotion of its products and services. Customers always have the right to remove their email address from our database.
Q: CAN I PAY BY CHECK?
A: Yes, we are happy to accept payments via personal or company checks. Please be advised that the check must first be deposited and cleared by our bank before any products will be shipped out. This process may take up to five (5) business days for out-of-state checks. Payments made using a Cashier's Check do not require any waiting period. Products are shipped upon receipt of the Casher's Check.
Q: WHAT IS YOUR RETURN POLICY?
A: All purchases are subject to the Return Policy. Please click here to learn more.
Q: DO YOU ASSIST WITH INSURANCE CLAIM PROCESSING?
A: We are more than happy to assist you in filing a claim with your insurance company. We will contact your insurance provider to ensure that your policy is active and verify the benefits of your policy. Verification of benefits does not guarantee payment. Certain items may require payment prior to delivery of the item; if so, the claim will be filed as the reimbursement from the insurance company goes directly to you.
Q: WHAT IS THE DIFFERENCE BETWEEN THE PRESCRIPTION (RX) VACURECT® MODEL 1001 and the OTC (Over-the-Counter) CUSTOM MODEL 1002?
A: The RX (Prescription) model 1001 Vacurect® is classified with the FDA as a prescription-grade device and therefore it can be released only with a doctor’s prescription. The RX model 1001 carries a 5-year warranty against factory defect, or any damage incurred through normal usage. The RX model 1001 includes all components: 10 different sizes of tension systems, personal lubricant (KY Jelly), system maintenance oil (used to lubricate the pumping mechanism), and a travel case.
The OTC (Over-The-Counter) model 1002 Vacurect® is classified as a Non-prescription grade device. Per FDA guidelines, the OTC model 1002 can be dispensed without a doctor’s prescription and is not eligible for insurance reimbursement. The OTC model 1002 carries a 1-year warranty against factory defect, or any damage incurred through normal usage. The OTC model 1002 includes the following components: 5 different sizes of tension systems, personal lubricant, and a storage sleeve.
Q: DOES MEDICARE COVER THE VACURECT®?
A: Yes, Medicare routinely covers 80% of the cost of the Vacurect® as long as you are not enrolled in a HMO (Health Maintenance Organization) and as long as Medicare has not covered the cost of a VED (Vacuum Erection Device) for you within the last 5 years.
-If you have purchased a VED through Medicare before and are not sure if it is has been longer than 5 years, we can help you find out.
Q: WHAT IF MY INSURANCE IS AN HMO?
A: Most HMO companies only allow coverage for in-network providers. What this means is that they will not pay or allow Medicare to pay for Medical Supplies from our company. If you are interested in the Vacurect® Vacuum Therapy System the OTC is a good option because it still uses the same unique design and revolutionary new tension system technology.
Q: I PURCHASED A WALKER THROUGH MY INSURANCE FROM ANOTHER MEDICAL COMPANY TWO YEARS AGO…WILL THE INSURANCE PAY FOR ANOTHER ONE FOR ME?
A: Medicare considers the lifespan of any piece of medical equipment to be 5 (five) years. Other insurance companies may vary; however, we will take the time to contact your insurance company and find out for you.
Q: I WANT TO FILE MY MEDICAL SUPPLIES ON MY INSURANCE, BUT I DON’T HAVE A PRESCRIPTION. IS THIS OKAY?
A: In order to file insurance on any supply or piece of durable medical equipment, a signed prescription from a physician is necessary. Most insurance companies require a letter of medical necessity as well. This information is obtained at the time of insurance verification. If you do not have a prescription then Bonro Medical, Inc. will assist you in obtaining a prescription and Letter of Medical Necessity from your local physician.
Q: I NEED A PIECE OF EQUIPMENT THAT ISN’T COMMONLY STOCKED IN STORES. CAN YOU ORDER IT FOR ME?
A: Yes. We can special order products, depending on the availability from our suppliers. If you have seen a product on another website and would like to compare a price with our company you can contact us via e-mail and send us a description of the product and item number and we will contact you.
Q: MY DOCTOR WROTE A PRESCRIPTION FOR SUPPORT STOCKINGS AND I AM NOT SURE WHAT SIZE I WEAR. CAN YOU HELP ME?
A: Yes. We will be more than happy to measure your legs for the perfect fit or contact your physician to obtain the correct pressure for your support stockings.